faq
Our service begins with an initial consultation to understand your specific portfolio and security concerns. We then recommend the most suitable Cold wallets solution and service package for your needs. Once you decide to proceed, we coordinate the secure delivery of your hardware and schedule a dedicated onboarding session. In this session, our expert will guide you through the entire setup process via a secure screen-share connection, ensuring your Cold wallets is configured correctly and your Cryptocurrency is transferred safely from the exchange. We then provide you with ongoing resources and support.
Absolutely. A key part of our service is demystifying the technology and empowering you with confidence. Our onboarding session is conducted at your pace, and we ensure you understand every step of the process. We provide you with clear, written guides and video tutorials for future reference. Furthermore, our ongoing support service is there to answer any questions you may have down the line. We are committed to making the management of your Cold wallets a simple and stress-free experience.
While purchasing a Cold wallets yourself is a step in the right direction, the setup phase is the most critical and where user error can have catastrophic consequences. Our service eliminates this risk entirely by having an expert manage the process for you. Furthermore, we provide a tailored security strategy, educational depth, and long-term support that you cannot get from a standalone product. We don’t just sell you a tool; we provide a comprehensive security system and the knowledge to use it effectively for a lifetime.
Yes, this is a core part of our service. We specialize in developing a secure strategy to consolidate fragmented portfolios from multiple exchange platforms into one or more unified, secure Cold wallets. We will provide you with a step-by-step plan to safely withdraw your Cryptocurrency from each exchange over a period of time to minimize risk, ensuring all assets end up securely under your control in your new offline vault.
Your relationship with us does not end after setup. You will have access to our client support portal with a vast library of articles and tutorials. You can contact our support team with any follow-up questions. Depending on your service package, you will also receive regular security briefings, invitations to exclusive webinars, and even periodic check-ins from our team to ensure your Cold wallets strategy continues to meet your needs as the Cryptocurrency landscape evolves.